A-1 Home Services is the nation's leading provider of in-home delivery, installation, and repair services for major appliances, consumer electronics, home entertainment systems, networking, and wireless technology. Our mission is to provide strategic and comprehensive service to our clients. With our proven business model and our proprietary, user-friendly, web-based order entry and tracking system, we are able to fulfill orders within 48 hours. A-1 technicians are professionals who receive ongoing training in the latest technologies and are supported by in-house, world class customer service representatives. Our quality assurance protocols guarantee customer satisfaction.

A-1 Home Services was founded in 1996 with the vision of transforming the way in which the installation and service industry operates. Our humble beginnings started in Atlanta with a single truck delivering major kitchen appliances. Within 18 months, our nationwide fleet grew to over 100 vehicles providing delivery support for over 500 stores and logistical solutions to our clients.

A-1 Home Services is proud to say that we perform installation and repair services for many of the largest retailers and manufacturers in the world. Our partial list of clients includes:

A-1 Home Services provides nationwide coverage including services in Hawaii, Alaska, Puerto Rico, and Canada. Our seven regional offices enable us to provide high-quality service with local, accessible support.

A-1 Home Services has an inbound / outbound Customer Care Center at our customers’ disposal. The Customer Care Center is staffed with certified professionals who handled over 100,000 customer service calls in 2002 alone. Service is provided Monday through Saturday, 8am to midnight. Each of our representatives must pass a customer service training course specifically designed to result in a positive customer experience.

A-1 Home Services world class call center uses a variety of proven measures to guarantee outstanding quality and consistent productivity to our clients. Our customer service foundation is based on three principles to ensure positive customer interactions on every call. These principles ensure:

• Every client hears a friendly voice.
• Every client receives competent care.
• Every client enjoys a positive outcome to their concern.

The A-1 Home Services call center training curriculum includes customer service training that features role playing to simulate actual customer concerns. This allows our call professionals an opportunity to prepare for calls before they take live phone calls from our clients. The call professionals also complete vast systems training on the A-1 database. This training is continuous, as with each update to our system, we make sure that the front line call professional has the tools to successfully navigate our system, thus ensuring complete service for our clients.

• We answer at least 97 percent of all calls received before the call is abandoned. The industry standard is 95 percent or lower.
  
  
• Our call center produces a quality rating of over 90 percent. The industry standard is 85 percent.
  
  
• We understand that our customer’s time is critical therefore, we place a premium on answering every call in 20 seconds or less.
  
  
• Everyday our quality control team monitors all call center professionals in order to identify and improve all customer service concerns.

• A-1 Home Services uses A-1 Evolution, a proprietary service management system – to manage all it’s businesses. Evolution is a flexible system, built using Microsoft.Net technology – allowing us to quickly and easily adapt to meet our clients needs.
• What does this mean for our client?
• Evolution is fully XML compliant, making interfaces to clients legacy systems quick and easy.
• Evolution provides easy access to accurate, detailed information and ability for self-service visibility over the internet.
• Evolution provides full visibility to service detail for use in managing performance and productivity as well as business intelligence for improved decision making and product planning.
• A-1 Home Services designed Evolution with privacy requirements in mind. All customer information stored in our database is secured using the most up to date security architecture available.

December 2003	A-1 recognized in CEPro Magazine
October 15, 2003	A-1 and Assurant Group form partnership on extended service contracts.
October 13, 2003	A-1 is featured in TWICE magazine in the Extended Service Update section.
October 6, 2003	A-1 and AON Home Warranty Services, Inc. strike agreement for A-1 to become a factory authorized service center company.
October 3, 2003	A-1 and Badcock Home Furnishings, Inc. strike agreement for A-1 to become a primary appliance installation provider.
September 1, 2003	A-1 founder, Steve Gordon is featured in the Atlanta Business Chronicle story on R.S. Andrews.
August 4, 2003	A-1 and Broan-NuTone strike agreement for A-1 to become a factory authorized service agency.
July 30, 2003	A-1 and Viking Range Corporation strike agreement for A-1 to become a factory authorized service center company.
July 1, 2003	A-1 signs a licensing agreement with Penske Logistics to install Panasonic Plasma TVs in the New York and New Jersey markets.
June 9, 2003	A-1 is featured in TWICE magazine in the Retail Briefs section.
March 2003	A-1 signs an agreement with Miele to install dishwashers, ovens, and all other Miele products.